Privacy Policy
This policy explains what information we collect, how we use it, and how we protect it when you visit our website or contact us about our electrical services.
Overview
Kochs Electric (“we,” “our,” or “us”) is a licensed electrical contracting company serving residential, commercial, and industrial clients throughout Indiana. We are committed to protecting the privacy of everyone who visits our website at kochselectric.com or contacts us about our services.
This Privacy Policy describes the types of information we may collect from you, the purposes for which we use it, and your rights regarding that information. By using our website or submitting information to us, you agree to the practices described in this policy.
Information We Collect
We only collect information that is necessary to provide our services and respond to your inquiries. The types of information we may collect include:
Information you provide directly:
- Your name and contact details (phone number, email address, mailing address)
- The nature of your electrical service request or project description
- Property type and location relevant to your service request
- Any other information you choose to include when contacting us
Information collected automatically:
- Pages visited and time spent on our website
- Browser type, device type, and operating system
- IP address and general geographic region
- Referring URLs (the site that directed you to ours)
We do not operate an email newsletter and we do not collect email addresses for any marketing purpose. If you provide your email, it is used solely to respond to your inquiry.
How We Use Your Information
We use the information we collect only for legitimate business purposes related to our electrical contracting services:
- To respond to your service inquiries, quote requests, and questions
- To schedule and coordinate electrical service appointments
- To communicate with you about ongoing or completed projects
- To send invoices and process payments for services rendered
- To comply with applicable laws, regulations, and licensing requirements in Indiana
- To improve the performance and usability of our website
We do not use your personal information for automated decision-making, profiling, or any form of targeted advertising.
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Service providers: We may share information with trusted vendors who help us operate our business – such as scheduling software, payment processors, or website hosting providers – strictly for those operational purposes and under confidentiality obligations.
- Legal compliance: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our legal rights.
- Business transfer: If Kochs Electric is acquired, merged, or its assets are transferred, your information may be part of the transaction. We will notify you of any such change in ownership or control.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve the experience. Cookies are small text files stored on your device by your browser.
The cookies we may use include:
- Essential cookies: Required for basic website functionality, such as form submissions and page navigation.
- Analytics cookies: Help us understand aggregate traffic patterns and how pages are used. We may use tools such as Google Analytics for this purpose. These cookies do not identify you personally.
Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect some functionality of our website, but will not prevent you from contacting us or requesting a service quote.
Data Retention
We retain personal information only for as long as it is needed to fulfill the purposes described in this policy – or as required by applicable law, tax regulations, or licensing obligations in the state of Indiana.
Customer records related to completed projects are retained for a period consistent with Indiana’s applicable statutes of limitations for contractor services. Contact information from inquiries that did not result in a project is not retained beyond the period needed to respond to and close that inquiry.
Security
We take reasonable administrative, technical, and physical precautions to protect your information against unauthorized access, loss, misuse, or disclosure. Our website uses HTTPS encryption for data transmitted between your browser and our server.
No method of transmission over the internet or electronic storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us has been compromised, please contact us immediately.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate or incomplete information
- Request deletion of your personal information, subject to any legal retention obligations
- Opt out of any non-essential communications from us
To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to all reasonable requests within a reasonable timeframe.
Third-Party Links
Our website may contain links to external websites – such as review platforms, industry directories, or regulatory bodies. These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or practices.
We encourage you to review the privacy policy of any site you visit through a link on our website before providing any personal information.
Children’s Privacy
Our website and services are intended for adults and business clients. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. When we make material changes, we will post the revised policy on this page.
We encourage you to review this policy periodically. Your continued use of our website following any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us directly.
Kochs Electric – Indianapolis, Indiana
Address: 202 E Palmer St, Indianapolis, IN 46225
Phone: (317) 680-7907
Email: [email protected]
Website: kochselectric.com